RETURN AND REFUND POLICY
1. Overview
At Best Choice Appliances, we want you to be satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for products bought through our website or in person.
2. Return Eligibility
You may return an item within 30 days of delivery if it meets the following conditions:
- The item is unused, uninstalled, and in its original packaging with all accessories, manuals, and parts included
- The item is not a final sale, clearance, or custom/special-order product
- You have proof of purchase (order number, receipt, or invoice)
Items that have been installed, connected to power/water/gas lines, or show signs of use generally cannot be returned unless they are defective (see Section 4).
3. Non-Returnable Items
 The following are not eligible for return except where defective or as required by law:
- Custom or special-order appliances
- Clearance, open-box, or “as-is” items
- Items with removed or damaged serial number tags
- Gift cards
- Products damaged due to misuse, improper installation, or normal wear and tear
4. Defective, Damaged, or Incorrect Items
 If your item arrives damaged, defective, or different from what you ordered:
- Contact us within 48 hours of delivery
- Provide your order number and photos/video of the issue where possible
- We will arrange a repair, replacement, or full refund at no additional cost to you, including any applicable return shipping or pickup fees
5. How to Start a Return
To initiate a return or exchange:
- Contact us at bcappliances@outlook.com or +1 778-893-0010 with your order number and reason for return
- We will confirm eligibility and provide return instructions, including pickup/drop-off arrangements for large appliances
- Pack the item securely in its original packaging where possible